Travel Insurance

Travel Insurance

0343 658 0325

Call us: Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm

Contact us

For all queries that are not of a claims and assistance nature please contact us:

E: Co-operative Travel Insurance
T: 01293 855876
(Mon - Fri 8am - 7pm, Sat 9am - 5pm)

Or write to us at:

Midcounties Travel Insurance
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

Your right to complain

MidcountiesTravel Insurance always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

Midcounties Travel Insurance
The Compliance Manager
Rock Insurance Group
135 High Street
Crawley
RH10 1DQ
Email: midcountiescoop@rockinsurance.com

Midcounties Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

If you would like to complain about the outcome of your claim or the assistance provided, you should contact:

International Medical Rescue
15 East Links
Tollgate
Eastleigh
Hampshire
SO53 3TG
Email: complaints@im-rescue.com

We will do our very best to resolve any difficulty you experience, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4 567
Fax: 020 7964 1001
Email: enquiries@financial-ombudsman.org.uk